Client Results
Forest Products
- Reduced unit costs by 18% YOY without job losses
- Reduced Customer Quality complaints by 60% YOY
- Employee grievances reduced by more than 75% YOY
- Safety frequency decreased by 43% YOY
- Produced breakthrough gain-sharing labor contract
Telecom Equipment
- Increased market share 26% YOY in multiple sectors
- Facilitated collaborative Manufacturing and Sales partnering
- 53% YOY increase in revenues
- 42% improvement in Associate Satisfaction index
- Grew from $211 million to $1.55 billion over a three year period
Beverage
- Lowered unit production costs 12% YOY without layoffs
- Collaborative solutions to reduce capital expenditures
- Employee grievances reduced by more than 45% YOY
- Historical barriers to collaboration overcome between headquarters and operating units
Rubber Chemicals
- Improved Prime Product ratios by 30%
- Reduced Cost of Quality by 12%
- Improved EBIT by 89% YOY
- Reduced Safety incidents by 46% YOY
Corporate Real Estate
- Reduced Expense-to-Revenue from 5.3% to 2.5% over three years
- Saved $10.6 million over two years (a 22% reduction)
- Increased Customer Satisfaction rating from 68% to 89%
- Improved Employee Satisfaction ratings from 42% to 78%
- Produced dramatic improvements in labor relations, allowing for highly collaborative efforts
Non Profit
- Maintained level of financial commitment from donors in a recessionary economic environment
- Increased level of quality child care by 51% in 23 programs within 6 months
- Transformed the relationships between paid staff members and volunteer board members to one of true partnership, trust and mutual respect
- Pioneered a Food Providers Network and kept multiple food pantries open
Manufacturing
- Aligned Sales, Marketing and Manufacturing to a common vision and implementation strategy
- Improved Customer Satisfaction index by 42%
- Reduced Time-to-market index by 48% YOY
- Reduced Sales cycle time by 24% YOY
