Forest Products

• Reduced unit costs by 18% YOY without job losses
• Reduced Customer Quality complaints by 60% YOY
• Employee grievances reduced by more than 75% YOY
• Safety frequency decreased by 43% YOY
• Produced breakthrough gain-sharing labor contract

Telecom Equipment

• Increased market share 26% YOY in multiple sectors
• Facilitated collaborative Manufacturing and Sales partnering
• 53% YOY increase in revenues
• 42% improvement in Associate Satisfaction index
• Grew from $211 million to $1.55 billion over a three year period

Beverage

• Lowered unit production costs 12% YOY without layoffs
• Collaborative solutions to reduce capital expenditures
• Employee grievances reduced by more than 45% YOY
• Historical barriers to collaboration overcome between headquarters and operating units

Rubber Chemicals

• Improved Prime Product ratios by 30%
• Reduced Cost of Quality by 12%
• Improved EBIT by 89% YOY
• Reduced Safety incidents by 46% YOY

Corporate Real Estate

• Reduced Expense-to-Revenue from 5.3% to 2.5% over three years
• Saved $10.6 million over two years (a 22% reduction)
• Increased Customer Satisfaction rating from 68% to 89%
• Improved Employee Satisfaction ratings from 42% to 78%
• Produced dramatic improvements in labor relations, allowing for highly collaborative efforts

Non Profit

• Maintained level of financial commitment from donors in a recessionary economic environment
• Increased level of quality child care by 51% in 23 programs within 6 months
• Transformed the relationships between paid staff members and volunteer board members to one of true partnership, trust and mutual respect
• Pioneered a Food Providers Network and kept multiple food pantries open

Manufacturing

• Aligned Sales, Marketing and Manufacturing to a common vision and implementation strategy
• Improved Customer Satisfaction index by 42%
• Reduced Time-to-market index by 48% YOY
• Reduced Sales cycle time by 24% YOY