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By using Quantum Performance, our clients have significantly increased their ability to embrace and adopt new strategies, affect significant changes in operational processes, rapidly integrate merged businesses, and fulfill other key business priorities. In addition, by increasing internal commitment to their business imperatives, they have often exceeded the goals set at the outset. Following are examples of client accomplishments from our working partnership:

FOREST PRODUCTS

  • Reduced unit costs by 18% YOY without job losses
  • Reduced Customer Quality complaints by 60% YOY
  • Employee grievances reduced by more than 75% YOY
  • Safety frequency decreased by 43% YOY
  • Produced breakthrough gain-sharing labor contract

TELECOM EQUIPMENT

  • Increased market share 26% YOY in multiple sectors
  • Facilitated collaborative Manufacturing and Sales partnering
  • 53% YOY increase in revenues
  • 42% improvement in Associate Satisfaction index
  • Grew from $211 million to $1.55 billion over a three year period

BEVERAGE

  • Lowered unit production costs 12% YOY without layoffs
  • Collaborative solutions to reduce capital expenditures
  • Employee grievances reduced by more than 45% YOY
  • Historical barriers to collaboration overcome between headquarters and operating units

RUBBER CHEMICALS

  • Improved Prime Product ratios by 30%
  • Reduced Cost of Quality by 12%
  • Improved EBIT by 89% YOY
  • Reduced Safety incidents by 46% YOY

CORPORATE REAL ESTATE

  • Reduced Expense-to-Revenue from 5.3% to 2.5% over three years
  • Saved $10.6 million over two years (a 22% reduction)
  • Increased Customer Satisfaction rating from 68% to 89%
  • Improved Employee Satisfaction ratings from 42% to 78%
  • Produced dramatic improvements in labor relations, allowing for highly collaborative efforts

NON PROFIT

  • Maintained level of financial commitment from donors in a recessionary economic environment
  • Increased level of quality child care by 51% in 23 programs within 6 months
  • Transformed the relationships between paid staff members and volunteer board members to one of true partnership, trust and mutual respect
  • Pioneered a Food Providers Network and kept multiple food pantries open

MANUFACTURING

  • Aligned Sales, Marketing and Manufacturing to a common vision and implementation strategy
  • Improved Customer Satisfaction index by 42%
  • Reduced Time-to-market index by 48% YOY
  • Reduced Sales cycle time by 24% YOY